Quick Summary: lc79 only collects information that is strictly necessary to operate the platform. We do not sell, rent, or disclose your data to external parties except in situations clearly stated in this document.
01Introduction
Lc79 is an online entertainment platform operating for registered members in Malaysia. We understand that privacy is more than a legal requirement — it is the trust you place in us every time you log in to the platform.
This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. It transparently explains how lc79 handles all information relating to you as a member of our platform.
By registering and using the lc79 platform, you agree to the terms set out in this Privacy Policy. If you disagree with any part of this policy, please contact our support team for further discussion before continuing to use the platform.
02Information We Collect
Lc79 collects two main categories of information — information you provide directly and information collected automatically as you use our platform.
Information You Provide
| Type of Information |
Example |
Purpose |
| Identity Information |
Full name, identity card number |
Identity verification (KYC) |
| Contact Information |
Phone number, email address |
Communications & Security OTP |
| Financial Information |
Bank account number, account holder name |
Deposit and withdrawal processing |
| Verification Documents |
MyKad copy, utility bill |
KYC compliance and fraud prevention |
| Account Information |
Username, account settings |
Platform account management |
Automatically Collected Information
- Device Data: Device type, operating system, web browser version, screen resolution.
- Location Data: IP address, country, and general geographic region (not precise GPS location).
- Usage Data: Games played, session duration, and general wagering habits for internal analytics purposes.
- Technical Data: Access logs, connection timestamps, and system error reports for technical maintenance purposes.
03How We Collect Data
Information is collected through the following channels:
- Registration Form: When you create a new account at lc79, basic information is collected to set up your member profile.
- KYC Process: When you undergo identity verification, supporting documents are collected and stored securely.
- Financial Transactions: Every deposit and withdrawal records transaction details including amount, time, and payment method.
- Support Communications: When you contact our support team via live chat or email, those conversations are stored for reference and service improvement purposes.
- Cookies & Tracking Technology: Your web browser automatically sends certain technical information to our servers when you access the lc79 platform.
- Mobile App: The lc79 app may request access to certain device functions such as the camera (for KYC) and push notifications (for transaction updates).
04
How We Use Your Information
Lc79 uses collected information solely for legitimate purposes related to platform operations. The following is a complete list of purposes for which your data is used:
- Account Management: Creating, maintaining, and protecting your member account on the lc79 platform.
- Transaction Processing: Processing all deposits, withdrawals, and bonus payments securely and accurately.
- Identity Verification (KYC): Ensuring all members meet age and eligibility requirements, and preventing identity fraud.
- Platform Security: Detecting and preventing fraud, hacking, money laundering, and system abuse.
- Service Communications: Sending transaction notifications, account updates, and important security information.
- Marketing & Promotions: With your consent, sending relevant promotional offers, bonuses, and new game information.
- Platform Enhancement: Analysing usage patterns in aggregate (not individually) to improve the user experience.
- Legal Compliance: Fulfilling legal obligations and requirements set by relevant authorities.
Our Commitment: lc79 does not use your personal data to make automated decisions that could negatively affect your rights as a member without prior human review.
05Data Sharing with Third Parties
Lc79 does not sell, rent, or disclose your personal information to external parties for their own marketing purposes. However, in certain situations, information may be shared with trusted parties as follows:
Integrated Service Providers
Lc79 works with third-party service providers that help us operate the platform, including:
- Payment gateway providers for processing financial transactions.
- Game providers such as casino software companies that supply game content.
- Identity verification service providers for the KYC process.
- Cloud infrastructure providers that host our data to the highest security standards.
All these third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes designated by lc79.
Legal Requirements
Lc79 may disclose your information to authorities if required by law, court order, or for legitimate criminal investigation purposes. In such situations, we will notify you where permitted to do so by law.
Important Notice: lc79 will never request your personal information via email or messages from parties claiming to represent us. Please stay vigilant against phishing attempts.
06Data Security
Protecting your data is lc79's highest priority. We continuously invest in the latest security technologies and procedures to keep your information safe at all times.
Technical Security Measures
- 256-bit SSL/TLS Encryption: All data transmitted between your device and lc79 servers is encrypted using industry-grade encryption technology.
- Stored Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form within our databases.
- Two-Factor Authentication (2FA): An additional security layer is available and strongly recommended for all lc79 member accounts.
- 24/7 Monitoring: An automated monitoring system operates around the clock to detect any unusual or suspicious activity.
- Network Segregation: Sensitive data is stored in environments isolated from public internet access.
- Regular Security Audits: lc79 conducts regular security assessments and penetration testing by certified third parties.
Organisational Measures
- Access to members' personal data is restricted to staff who genuinely need it to perform their duties.
- All lc79 staff with access to member data undergo regular privacy and security training.
- A clear incident response procedure is in place to address any data breaches promptly.
07Cookies & Tracking Technology
The lc79 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
- Preference Cookies: Saving your preferences such as language, theme, and display settings for a more personalised experience.
- Analytics Cookies: Helping us understand how members use the platform in general for continuous improvement. This data is collected in aggregate and does not identify individuals.
- Security Cookies: Helping detect and prevent fraudulent activity and cyberattacks on the platform.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the lc79 platform.
08Your Rights as a Member
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by lc79:
01
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
02
Right to Rectification
You have the right to request correction of any inaccurate or incomplete information in your records.
03
Right to Withdraw Consent
You may withdraw marketing consent at any time by contacting our support team.
04
Right to Complain
You have the right to lodge a complaint if you believe your privacy rights have been violated by lc79.
05
Right to Restrict Processing
In certain circumstances, you may request that we restrict how we process your data.
06
Right to Erasure
You may request deletion of your personal data upon account closure, subject to legal obligations.
To exercise any of the above rights, please contact the lc79 support team via live chat or email at [email protected]. We will process your request within 14 business days.
09Data Retention Period
Lc79 retains your personal information only for as long as necessary to fulfil the original purpose of collection or to comply with legal requirements.
- Active Account Data: Retained for the duration of your active account and for the required period following account closure.
- Transaction Records: Retained for a minimum of 7 years to comply with Malaysia's financial and tax legal requirements.
- KYC Documents: Retained for the duration of the active account and for at least 5 years after account closure in line with anti-money laundering requirements.
- Communication Logs: Support conversation records are kept for 2 years for reference and service improvement purposes.
- Analytics Data: Anonymised usage data may be retained indefinitely as it contains no personally identifiable information.
10Changes to the Privacy Policy
Lc79 reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or our business operations. Any changes made will be updated on this page with a new "Last Updated" date.
For significant changes that materially affect your privacy rights, lc79 will send a notification via email or in-app notification at least 7 days before the changes take effect. Continued use of the lc79 platform after the effective date constitutes your acceptance of the updated policy.
Tip: We recommend reviewing this Privacy Policy page at least once every 6 months to ensure you are always aware of how we handle your data.
11Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or lc79's handling of your personal data, please contact us through the following channels:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week within the lc79 platform
- Response Time: Privacy inquiries answered within 14 business days
For complaints that cannot be resolved internally, you have the right to refer the matter to Malaysia's Personal Data Protection Department (JPDP) in accordance with the provisions of PDPA 2010.